Much obliged to you for view our returns and exchange policy to be a piece of our locale at Direct Keys ("Company", "we", "us", or "our").

We thank you for all purchases. We trust you are content with your purchase(s). Be that as it may, in the event that you are not totally happy with your purchase(s) under any circumstances, you may return it to us for a full discount, store credit, or a trade. It would be ideal if you see beneath for more data on our arrival approach.


All returns must be stamped as received inside seven (7) days of the RMA date. All returned item(s) must be in new and unused condition, with every single unique tag and marks appended. It's not too much trouble see the policy terms and conditions as recorded on this page to determine whether you meet all requirements for your product(s) to be returned.

Return  PROCESS 

To return an item, it would be ideal if you email customer care to get a Return Merchandise Authorization (RMA) number through our contact us page. Subsequent to accepting a RMA number, place the item safely in its packaging and the arrival structure you received the item in, and mail your returning item to the location given to you with the RMA reference number.

We hope you don't mind, but you will be answerable for all transporting charges. We emphatically suggest that you utilize an identifiable (tracked) technique to mail your return as we won't be considered answerable for pending returns or those lost in travel. When an return has been received by us, you will be messaged upon its appearance and that it has been put for review and processing.


In the instance of your returns arrival to us and assessment of your returned goods, we will process your discount/return or exchange. Kindly permit that processing takes two (2) days from the receipt of your item to process your item or exchange. Refunds may take 4-10 business days to show up on your financial records, bank statement or credit card account, We will inform you by email when your return has been inspected, processed and refund or exchange commenced from our side.

Please Note:

Anything bought where the item is still in its unused condition and there is no activation code appended/mentioned/required for the item then this item fits the bill for an refund/exchange/return 

Any item sent with NIL value, part of any promotion or giveaway/test or trial or one that has been without given cost isn't returnable under any conditions.

Any Product where the refund/exchange/return has been requested following an order placement and before the order has been satisfied/sent/conveyed in any arrangement (electronic/advanced/physical mail or dispatch) - In such situations you are eligible to get an refund/exchange/return.

Any product(s) or item(s) bought where there is the requirement for a product code/physical printed key/scratchcard key/computerized key code/item activation/item key/item key code/item license key (alluded hereon as "license") and this license has not been dispatched, conveyed, or already mentioned then you will meet all requirements for a return. Any (or all) item(s) requested which incorporate a product activation license as a major aspect of the product software, program or application to work and are naturally conveyed with the product(s) or item(s) requested as a component of the bundle (license and programming/software) won't be qualified for a return, refund or exchange ( see Exceptions area underneath for additional subtleties).

Any item where the activation license/code/key is sent with the goods purchased which should be scratched to uncover the key/number/code is qualified for an exchange, return or refund giving that scratch-off board is unused/unscratched/unmodified/not altered in any shape or structure and is still in the first and unused condition as it was initially sent to the buyer.

Any item where the bundling is fixed and the internal substance are not noticeable/stripped/opened/utilized and the item despite everything has the plastic packaging around the item and is fixed with the key code obstructed from being obvious by any natural eye is qualified for a return, refund or exchange.

Direct Keys will acknowledge returns where any activation/code/key has not been conveyed or seen by the beneficiary in paper or computerized/electronic structure. Computerized and Electronic techniques for conveyance incorporate however are not constrained to the accompanying: Live-Chat,  WhatsApp, E-Mail, Text-Message or any other electronic methods. In the event that we have sent the activation/code/key by any electronic/advanced methods containing this computerized activation key code then it is naturally considered to be conveyed and seen by any such beneficiary. Paper strategies for conveyance are those on paper, card or any thing/part of stationery/packaging with the item(s) requested.


The accompanying products can't be returned or traded:

In the event that any item requires or needs a product activation/code/key to capacity and this is sent with the item at that point:

In the event that a activation/code/key has been sent by us to the buyer in any electronic/advanced/paper shape or structure then it is esteemed to be electronically or genuinely seen and consequently accepted that the activation key has been seen. No returns or refunds can be offered when an advanced activation/key/paper license has been sent by Direct Keys to you (the buyer) and has been viewed. In any such case we won't issue any discounts, refunds, exchanges or acknowledge returns. We will in any case offer client support and help the buyer with the product(s) or item(s) bought.

On the off chance that a activation/code/key has been sent by us to the buyer in any electronic/computerized/paper shape or structure then it is regarded to be electronically or truly conveyed and naturally accepted that the activation/code/key has been conveyed. No discounts or returns can be offered when a computerized digital code/paper code has been sent by us to you (the buyer) and conveyed. In any such case we won't issue any discounts or acknowledge returns. We will at present offer client support and help the buyer for the product(s) or item(s) bought

For damaged or faulty items, it would be ideal if you reach us at the client care number or live-talk to organize a discount, return or trade.


On the off chance that you have any inquiries concerning our shipping strategy, it would be ideal if you get in touch with us by calling us or reaching us at live-talk. Our contact details on how to get in touch with us page utilizing the product link related with your request are at the bottom of the page.